Alessandra Catalioti / Contact / Terms and conditions



Please read these terms and conditions (“Terms”) carefully before you use the website (“Website”) or place an order to purchase products from us.

The Website is operated by alessandracatalioti:

Alessandra Catalioti

Dirschauer Str.4

10245 Berlino

VAT: DE302186192

Where we refer to “you” or “your” we mean you, the person using the Website or purchasing product(s) via the Website. Where we refer to “us”, “we” or “our” we mean alessandracatalioti.

If you do not accept these Terms, please do not use the Website. Thank you. By using the Website and/or placing an order for alessandracatalioti  Product(s) you agree to be bound by these Terms.

alessandracatalioti Product(s) available from the Website will be supplied from its available stock.  Unless otherwise notified to you, alessandracatalioti will be responsible for supplying  Product(s) purchased by you on the Website. When you purchase Product(s) on the Website you will enter into a Contract for sale between you and alessandracatalioti (“Contract”) which is governed by these Terms.

Please see our Privacy and Cookie Policy for information about how your personal information may be used.

We may change these Terms from time to time by updating them on the Website.

You can use the site, access products, and proceed with the purchase in the following languages:




It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device (“Device(s)”) meets the necessary specifications to enable you to access and use the Website and is compatible with the Website.

You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms or if any details you provide for the purposes of registering as a user prove to be false.


We make every effort to show you images and descriptions, which are accurate and realistic. The images alessandracatalioti Product(s) are for illustrative purposes only. We cannot guarantee that a device’s display of the colours accurately reflects the colour. Your alessandracatalioti Product(s) may vary slightly from those images.

Product(s) may be ordered by clicking on the items you wish to purchase and then following the prompts that appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order on the checkout page.

After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number (“Order Confirmation”). If there are any errors in the Order Confirmation information please notify us immediately.

You acknowledge that by submitting the order you enter into an obligation to pay for the alessandracatalioti Product(s). We will confirm such acceptance to you by sending you an email that confirms that the Product(s) have been despatched (“Despatch Confirmation”).

You may only use the Website for non-commercial purposes and in accordance with these Terms.

Subject to any restrictions in these Terms, you may retrieve and display content from the Website on your Device(s), print and copy individual pages and store such pages in electronic form (including a copy of these Terms for your records).

Product(s) in the description of which it is specified that they are Printed on Demand, are not in stock, they are restocked at the time a customer places an order and our suppliers may not have the item ordered available. In this case, the customer will be informed immediately and can decide whether to cancel the order or replace the product(s) with another one available. Product(s) whose description specifies that they are Printed on Demand are not ready to be dispatched, and processing of these orders may take 7 to 15 days before they are ready to be shipped.


alessandracatalioti ships all over Germany.

alessandracatalioti will only deliver to the address provided by the customer.

Available products are usually delivered in Germany within 3-4 working days. In case of pre-ordered, customized or Printed on Demand products, delivery time  will in turn indicated.

Regarding the EU-countries, delivery takes place within 5-15 working days, anyway within the maximum period of 30 days.

Regarding the non-EU countries, delivery will take place approximately withing 10-30 working days.

If delivery is not possible, the order will be sent to the depot. In this case, a notice will specify the place where the order is located and how to arrange a new delivery or, in case of standard shipping via Deutsche Post, the pick up at the local post office.

If the delivery cannot take place for reasons not attributable to us, after 30 days from the date on which the order is available for delivery, we will terminate the contract.

In this case, the amounts will be refunded including delivery costs with the exclusion of any additional costs deriving from the choice of a delivery method other than the ordinary method, in any case, within 29 days from the date of termination of the contract.

Shipping costs are borne by the purchaser and are explicitly highlighted in the basket.


 Once the alessandracatalioti Product(s) ordered have been delivered or collected (as the case may be) you are responsible for them. Ownership of alessandracatalioti Product(s) will pass to you on delivery or collection (as the case may be), provided full payment including any delivery charges, have been received. This means that any damage to the alessandracatalioti Product(s) arising after delivery or collection will be your responsibility. alessandracatalioti cannot be held accountable for Product(s) that are damaged after delivery or collection.

The Contract will come to an end when the alessandracatalioti Product(s) ordered have been paid for and delivered or collected (as the case may be). Your rights relating to cancellation and returns remain unaffected. Delivery will occur when the courier or the postman have delivered the alessandracatalioti Product(s) to the delivery address. Collection will occur when either you or someone on your behalf collects the alessandracatalioti Product(s) from the courier’s depot or from a post office.


The price of alessandracatalioti Product(s) is as quoted on the Website from time to time.

Prices include VAT but exclude delivery costs, which will be automatically added to the alessandracatalioti Product(s) price when you view the items in your shopping basket and have selected your chosen delivery method.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation.

The Website contains many  Product(s) and it is always possible that, despite our best efforts, some of the alessandracatalioti Product(s) listed on the Website may be incorrectly priced or not available. We will normally verify prices and availability as part of our despatch procedure so that, where the correct price is less than our stated price, we will charge you the lower amount. If an alessandracatalioti Product’s correct price is higher than the price stated on the Website, we will either contact you for instructions before despatching the alessandracatalioti Product or reject your order and notify you of the rejection. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any alessandracatalioti Product(s) delivered to you.

Payment for all orders must be made by Paypal or Bank Transfer.

You should be aware that online payment transactions are subject to validation checks by your issuer. We are not responsible if your bank or Paypal account declines to authorise payment for any reason.


As a consumer we are under a legal duty to supply you with alessandracatalioti Product(s) that are in conformity with the Contract. It is our intention to provide good products. However as our products are hand-made, very occasionally they may contain small imperfections. We also understand that sometimes people change their mind after making a purchase and may wish to return or exchange an item. Returns with alessandracatalioti Product(s) are dealt with under our Returns Policy, which is available here (“Returns Policy”).

If you are a consumer exercising your right to change your mind you must send the alessandracatalioti Product(s) which you have changed your mind about back to us within 14 days of telling us that you have changed your mind. If you do this, we will refund you the price you paid for the alessandracatalioti Product(s) except delivery costs, Unless the product is defective, by the method you used for payment. However, we may make deductions from the refund where we are permitted by law to, including to reflect any reduction in the value of the alessandracatalioti Product(s), if this has been caused by your handling them in a way which would not be permitted in a shop. Products must be returned unused and with all its original packaging (incl. tags/labels where provided, for example on t-shirts etc.) and in perfect conditions..

The product(s) can be returned by sending it to:

Alessandra Catalioti

Dirschauer Str. 4

10245 Berlin

We will make these refunds due to you within 14 days from the day on which we receive the alessandracatalioti Product(s) back from you.

Returns are only accepted on product(s) in stock. Returns are not accepted on all Printed on Demand products as these products are supplied and printed to customer order. For the same reason, size or colour replacements are not accepted. Whether a product is Print on Demand is specified in the product description. Where this specification is not present, it means that the product is in stock.


 All intellectual property rights in any content of the Website (including text, graphics, software, databases, photographs and other images, videos, sound, trade marks and logos) (“Content”) are owned by alessandracatalioti. Please contact should you have any concerns or queries regarding intellectual property or the use of images on this Website.

The rights in the Website and the Content are protected by international laws dealing with copyright and other intellectual property rights including relevant national law. All such rights are expressly reserved.

You acknowledge that you do not acquire any ownership rights by downloading content from the Website. In the event you print off, copy or store pages from the Website (only as permitted by these Terms), you must ensure that any copyright, trade mark or other intellectual property rights notices contained in the original content are reproduced.


Any dispute (including non-Contractual disputes or claims) concerning these Terms shall, subject as provided below, be submitted to the exclusive jurisdiction of the German courts.

Disputes may be submitted for online resolution to the


Please submit any queries to

Last update: 5th August 2020